Customer Service is Dead

With jobs being sent overseas to Indian call centers, I know that’s a rather redundant statement but after experiencing a plethora of customer service adventures within the last week, I’ll gladly make this declaration once again. Customer service is DOA. Dead, kaput, ceases to exist, etc. Now you would think that, given the weak economy … Continue reading Customer Service is Dead

The Digging Continues

You may recall that back in 2000 a boxful of Oscar statues went missing. Living in the Land of Entertainment, this story was huge on the local news. My God, what were we going to do? The Academy Awards are missing! Holy shit! This is a catastrophe! Yeah, whatever. So while it's almost certain that … Continue reading The Digging Continues