Blogging 365, Day 70: No Son of Mine


Okay, MetroPCS. I don’t know what’s going on here but I’m getting tired of it.

Well, fine, maybe it’s not your fault entirely but I don’t know who else to blame at this point.

A few days ago I mentioned that since switching over to MetroPCS as my cell phone service provider, I’ve been getting swamped with from Oregon calls about my non-existent child Jordan being absent from school and needing a doctor’s note upon his/her return, Walgreens calling about Jordan’s prescription being ready, etc. While I’ve been able to resolve the issue with the school and I’ve informed the others that they have the wrong person, I finally got a call from California the other day that, given my history of dealing with this wonderful state’s public assistance program, will prove to be difficult if not impossible.

I didn’t pick up the call because I’m tired of dealing with people that I have no business dealing with in the first place. I decided to let it go to voicemail so that I could listen to it later should the caller decide to leave a message in the first place (they rarely do).

And oh, did they leave a message albeit a recorded one.

It turns out that, above everything else, Jordan’s dad is a deadbeat. You see, the call I got was from the Los Angeles County Courts telling me that I was late on my child support payment and to call and make arrangements to pay up.

So now I’ve got the courts calling me. This is fucking fantastic.

The call I made was to an automated payment system in which I was asked my case number (or something like that) and my Social Security number. I couldn’t give them the case number since I’m not the loser they’re looking for and I’ll be damned if they are getting my SSN because this is as far as I dare go with this little problem. They don’t need to know that.

So I tried to give them a call to straighten this out but naturally they were closed on Sunday. Instead, I sent them an email – direct and via online form – explaining my situation and to call me as soon as they can so that I could give them more information.

Of course, I’ve yet to hear from them. Perhaps they needed a dictionary to look up some of the words I used in the email. But if they are anything like the state’s public assistance programs then I’m in for a battle with people who can barely speak English but make twice the money I do while being able to retire on the pension I will paying for them.

But I digress.

You know, it’s bad enough I’m getting calls about some doofy kid named Jordan not picking up his meds and skipping school. I thought that switching over to a new number would end the problems I was having with Virgin Mobile.

Now I get this shit? It turns out that my problems may have just begun.

And honestly, I hope they get the guy they are looking for. Deadbeat dads deserve to be dragged through the legal and court systems in order to support their child(ren), and then drained financially. They are worthless garbage and not real men. Believe me, I know.

Okay, I’m done. I need to meditate and get centered again.

Namaste.

Blogging 365, Day 66: Wrong Number


SorryWrongNumber2

Since switching to MetroPCS just a few weeks ago after dumping Virgin Mobile, I’ve been getting a lot of wrong numbers. In fact just minutes after having the phone activated and while still standing at the counter, I received some sort of text invite for an app I didn’t even know the phone had. I honestly think the phone was just handed to me at that point and I hadn’t even had the time to look through it yet.

The calls continue and they all have one thing in common: they are all from Oregon and so far I’ve received them from a school, a pharmacy, the Oregon Chamber of Commerce and the Oregon Forensic Institute.

So to all of these places, I have a few words.

To the school: I don’t have a son/daughter named Jordan (name changed to protect the innocent). Besides, I’m not quite sure which gender that name is appropriate for and therefore wouldn’t name any of my kids that.

To Jordan’s parents: Get their ass to school. And when you take them, the secretary wants a doctor’s note to prove they’ve been sick. And oh, Jordan’s prescription is ready at the Generic Pharmacy.

To Generic Pharmacy: I’m not Jordan’s parent so I won’t be picking up his/her drugs.

To the Oregon Chamber of Commerce: I live in California and have never been to Oregon, let alone tried to start a business up there (although I hear it’s very pretty).

To the Oregon Forensic Institute: I’m not crazy and cannot confirm that I will be at my scheduled appointment. And you have the wrong number.

To the kid (from California) who called today asking for Dad: I am a dad – just not yours. Hope you get in touch with him. Maybe you should try going on Maury.

And to all those other random nutjobs who keep calling me: knock it off already.

Blogging 365, Day 51: The Last Virgin Mobile Post


UPDATE 2/21/13: In the midst of Virgin Mobile’s outage that they are now quietly acknowledging, I got this interesting text today:

2013-02-21-17-02-04

I clicked on the link and it took me here (click image to enlarge or go directly to site):

boost

Ahem. So I went ahead and called my voicemail and it told me exactly what this page reads. This seems very interesting to me since Virgin Mobile and Boost Mobile use Sprint’s network. I can’t be sure (nor do I have further proof) but if I had to guess, Virgin is going the way of the dodo and will soon be swallowed up by Boost Mobile.

All of this while they continue to sell phones and charge people for service they can’t use. I smell lawsuit or at least some sort of compensation, which is too bad since we’re moving on (read rest of post).

Has anyone else gotten this? Leave your notes/frustrations in the Comments section.

—–

vm logo

For as long as I’ve been a customer of theirs, I’ve always been happy to write about Virgin Mobile’s bargain pricing and decent selection of phones. After all, coming from Verizon where Ann and I were paying well over $100 for two lines, the lure of paying a mere $25 per line (then $35 after a phone upgrade) was just too much to pass up.

And it worked for us. No, their 3G connection (provided by Sprint) is definitely not the fastest out there but it was reliable and did the trick for upwards of 4 years. SMS and MMS messaging were also trusty and only had a few hiccups now and then but nothing that would make me want to leave.

All was well for the longest time and in fact, Ann and I were looking to upgrade to the Galaxy S II once our tax refund was in our hot little hands. Even better? It’s currently selling for $279.99. All we needed was some cash.

Flash-forward to February 16, 2013, the day Ann’s new month started. I get a text from her telling me she wanted to send me a picture but couldn’t for some reason. She tried again and the phone just refused to do it. Later that day she realized that she had no 3G connection and couldn’t get online unless she was using WiFi.

This prompted a call to Virgin Mobile’s Customer Care line and if you have never called them, be prepared because this is what’s in store for you.

I spoke with no less than 8 people with each person “elevating” my call so that it would get higher priority. Each person asked me for the same information and had me do the same things to the phone, which went a little something like this:

programming

I gave them full access to Ann’s account so that they could try to figure out what was going on. None of it helped and by the 8th person I was becoming utterly annoyed by the service and incompetence of Virgin Mobile’s outsourced call center employees.

The best part? I was disconnected by Person #8 who was supposed to be Tech Support. This after being on the phone for almost an hour. That’s when I became completely unglued and weaved a blanket of obscenities that is still lingering above the house.

Figuring I had nothing to lose, I took to social media in the hopes of getting my problem solved. I definitely got responses and emails from @VMUcare but none of them solved the connectivity problem. All they kept asking for was my ZIP code and which error message I was getting.

And for each time they asked, I told them that there was no connectivity or no error messages. All that led to was the resetting instructions you see above which, as you can imagine, didn’t do a thing. I finally threw my hands up after this tweet.

vmtweets

Then I took to their Facebook page.

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You know, it doesn’t take a genius to figure out that if people are having problems connecting to their 3G network then there’s a good chance that the network is having issues. This is what was making me even more annoyed because as the complaints continued to roll in about no connectivity, there was not one mention of such an outage. It was only until recently that the word started to get out that there was indeed an outage.

So until things are back up and running, Virgin Mobile customers are getting screwed out of the 3G service that they have already paid for. I do realize that we are paying a dirt-cheap rate for service but it would have been nice if Virgin Mobile would have told us up front that they were experiencing an outage, rather than make us jump through hoops of fire by following useless instructions in the hopes of getting our phones back online.

And should I mention that my phone is fine? Ann’s is the one that does not have connectivity. I’m doing the calling and complaining because she can’t handle dealing with people who are completely clueless, which this situation has confirmed.

Network issues cannot generally be avoided nor can they be fixed in a timely manner. I truly understand that. But what I don’t get is why Virgin Mobile didn’t acknowledge this in the first place so that we, their paying customers, were left in the dark all this time. And if you think what I told you was bad, I’ve read posts from people with iPhones who have been without service for close to two weeks. I’d be twice as annoyed and pissed off if I were one of them considering the unsubsidized price of the phone.

So, all things considered including the way in which the matter has been handled and the way I was treated when contacting Customer Care, we have decided that we are through with Virgin Mobile for good. This situation has proven that when it comes handling an outage, they have no idea how to go about appeasing their customers and would rather lie to us and delay us by having us try pointless phone resetting.

We have already chosen MetroPCS as our new provider and will be making the switch within the week. Until then, our phones will still be active through Virgin Mobile as they have to be if we wish to port our current phone numbers to our new provider, one who offers unlimited everything for $35 per line (with a Family Plan). This beats Virgin’s $35 plan for 300 minutes.

There you go, Virgin Mobile. For your lack of truthfulness regarding the network outage, incompetent call center, and overall poor service over the course of the outage, you are losing two previously loyal customers.

And I get the feeling we won’t be the only ones.

This is indeed my last Virgin Mobile post. You can thank them for making it happen.