Customer Service is Dead

With jobs being sent overseas to Indian call centers, I know that’s a rather redundant statement but after experiencing a plethora of customer service adventures within the last week, I’ll gladly make this declaration once again. Customer service is DOA. Dead, kaput, ceases to exist, etc. Now you would think that, given the weak economy … Continue reading Customer Service is Dead

Selling Out in America

Target stores has always shad a knack for attracting celebrities to appear in their ads. During my brief employ at Target, no less than three commercials were shot at my store with Terri Garr, Shari Lewis and Lambchop, and one with some Spanish musician that I couldn't name. We also hosted an in-store book signing … Continue reading Selling Out in America