Virgin Mobile Survey: Upgraded Customer Service?


As you can probably guess, I love my Virgin Mobile Optimus V phone. And despite its problems I can’t tell people enough about it.

I got another survey from Virgin Mobile today and it only centered around thing: upgraded service. The gist of it was that if I would be willing to pay extra for the following (with my answer highlighted):

vm-extras

For me, it’s just not worth paying extra for any of that considering I’ve only called their Customer Service line a few times, both for billing issues which were eventually resolved. About the only thing I would want would be people who actually understand the problem, which seemed to be a big problem on the times I did call.

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